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Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

Park Information

Is smoking permitted in the park?

Six Flags Fiesta Texas is smoke-free, so smoking is permitted in designated areas only. E-cigarettes may only be used in designated smoking areas. Please refer to park signs for designated smoking locations or ask a staff member.

Is there a place to store my belongings inside the park?

Electronic, PIN CODE Access, Lockers are located just inside and outside the Main Gate, and in White Water Bay for patrons of that area. Subject to availability. They may not be reserved in advance. There is a nominal daily charge. Water park lockers close when the water park closes, which is before the theme park.  Lockers accept both dollar bills and credit cards.

May I bring my own food and beverages into Six Flags Fiesta Texas?

No outside food, beverages or coolers are allowed to be brought into Six Flags Fiesta Texas. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Fiesta Texas. Stop by Hospitality for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags Fiesta Texas. We have even more ideas on our tips for family fun page.

View Tips for Family Fun Page

What happens if I lose something while at the park?

Claim or report your lost items on our Lost and Found Services Page. Ride attendants cannot be responsible for articles left on ride platforms, so please secure all loose articles before boarding any ride. Six Flags is not responsible for any lost, stolen or damage items. Items lost on rides will not be retrieved during park operating hours and often times may not be located. For information regarding a lost article, please contact [email protected].

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.

What is “THE FLASH Pass” and how does it work?

THE FLASH Pass is a ride reservation system and holds your place in line at the park’s most popular rides while you enjoy other attractions. Prices for THE FLASH Pass vary, depending on level of service and number of riders. Extra riders can be added to your THE FLASH Pass for an additional charge.

Learn About THE FLASH Pass

Are laser pointers permitted at Six Flags Fiesta Texas?

For the safety of our Guests and employees, laser pointers are not permitted.

Pricing and Admissions

Do you offer a non-rider discount?

No, Six Flags Fiesta Texas is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

I’ve lost my Pass card, what can I do?

You must have a valid Season Pass card to enter the park. Your registered Six Flags Fiesta Texas Season Pass card can be replaced at Guest Relations during park operating hours for $15.00 + tax.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office. Visit our Group Sales page for more information.

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

Is there a processing fee?

Yes. For all online orders the processing fee is $8.99 per order and for mailed or faxed orders the processing fee is $6.50.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does my child need a Season pass or daily ticket?

Children two years old and younger receive free admission to Six Flags Fiesta Texas. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season. A child must be under 48 inches tall and under the age of 12 to be eligible for a child’s tickets. If not then you must purchase an adult ticket.  

Does Six Flags Fiesta Texas offer a discount on admission for groups?

Discount tickets are available for groups of 15 or more. You may visit the Groups page, or call (210) 697-5241 for group information. Don’t forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. You must book in advance.

View Groups Page

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).If you need to contact us about your Membership, please visit membership support center. If you need assistance with anything else, please visit our

Contact Us page.

Membership Support Center

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (210) 697-5241.. 

How do I get my season passholder coupon book?

Visit the Pass Holder online portal to view all the available offers. https://mypass.sixflags.com/

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

What methods of payment does Six Flags accept?

Six Flags Fiesta Texas accepts Discover, Mastercard, Visa and American Express credit cards. Mobile payments, Google and Apple Pay, are also accepted. Our online store also accepts PayPal.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply. You can also display the individual ticket barcodes on your mobile device and scan tickets at the turnstiles without a need to print physical tickets.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season. They are No Refunds or Exchanges if you do not attend your specific dated ticket.

Frequently Asked Questions

We know you have questions about Six Flags, and we love answering them! Here are some of the questions we are asked most frequently:

Park Information

Is smoking permitted in the park?

Six Flags Fiesta Texas is smoke-free, so smoking is permitted in designated areas only. E-cigarettes may only be used in designated smoking areas. Please refer to park signs for designated smoking locations or ask a staff member.

Is there a place to store my belongings inside the park?

Electronic, PIN CODE Access, Lockers are located just inside and outside the Main Gate, and in White Water Bay for patrons of that area. Subject to availability. They may not be reserved in advance. There is a nominal daily charge. Water park lockers close when the water park closes, which is before the theme park.  Lockers accept both dollar bills and credit cards.

May I bring my own food and beverages into Six Flags Fiesta Texas?

No outside food, beverages or coolers are allowed to be brought into Six Flags Fiesta Texas. However, exceptions are made for Guests with special dietary needs to include food allergies and baby food/formula. Guest should contact Park Security or Guest Relations when they arrive at the Park for approval to bring in special dietary foods. The special dietary food containers will be marked and dated to clearly show that they have been approved for entry into the park.

My family will be visiting. What can we all do together?

There are plenty of rides and activities your family can enjoy together while visiting Six Flags Fiesta Texas. Stop by Hospitality for help planning your day at the park and a copy of your Guide to Family Fun at Six Flags Fiesta Texas. We have even more ideas on our tips for family fun page.

View Tips for Family Fun Page

What happens if I lose something while at the park?

Claim or report your lost items on our Lost and Found Services Page. Ride attendants cannot be responsible for articles left on ride platforms, so please secure all loose articles before boarding any ride. Six Flags is not responsible for any lost, stolen or damage items. Items lost on rides will not be retrieved during park operating hours and often times may not be located. For information regarding a lost article, please contact [email protected].

What happens if it rains?

The park contains all types of activities, many of which are not dependent upon good weather, including indoor shows, games and arcades. While some rides and shows may close due to rain or wind, these rides and shows are opened as soon as the weather clears. Refunds and rainchecks are not offered.

What is “THE FLASH Pass” and how does it work?

THE FLASH Pass is a ride reservation system and holds your place in line at the park’s most popular rides while you enjoy other attractions. Prices for THE FLASH Pass vary, depending on level of service and number of riders. Extra riders can be added to your THE FLASH Pass for an additional charge.

Learn About THE FLASH Pass

Are laser pointers permitted at Six Flags Fiesta Texas?

For the safety of our Guests and employees, laser pointers are not permitted.

Pricing and Admissions

Do you offer a non-rider discount?

No, Six Flags Fiesta Texas is a pay one price facility. Because of the breadth of entertainment offered for all ages, Six Flags maintains the pay-one-price policy for all Guests to enjoy the rides, slides, shows, and other entertainment.

I’ve lost my Pass card, what can I do?

You must have a valid Season Pass card to enter the park. Your registered Six Flags Fiesta Texas Season Pass card can be replaced at Guest Relations during park operating hours for $15.00 + tax.

Do you offer a Travel Agent discount?

No. However, Group Rates are available for travel related groups through our Group Sales office. Visit our Group Sales page for more information.

Is there a discount for AAA members?

AAA members receive $5 off the general admission with the "Show Your Card and Save" program when presenting your membership card at any of our ticket booths (good for up to six discounted tickets). AAA members also receive a 10% discount on merchandise purchases of $15 or more.

Is there a processing fee?

Yes. For all online orders the processing fee is $8.99 per order and for mailed or faxed orders the processing fee is $6.50.

Do you offer rain checks?

Rides may be closed temporarily during electrical storms, heavy rain, or high winds. Rides will re-open as soon as safe operations can be assured. Refunds or rain checks for inclement weather are not offered.

Does my child need a Season pass or daily ticket?

Children two years old and younger receive free admission to Six Flags Fiesta Texas. A guest does not need a season pass until they turn three years old. Once your child is three years old, the price would be the same as the other passes. If your two-year old is going to turn three during the current season, then we recommend buying the pass now, as it is usually cheaper than it will be later in the season. A child must be under 48 inches tall and under the age of 12 to be eligible for a child’s tickets. If not then you must purchase an adult ticket.  

Does Six Flags Fiesta Texas offer a discount on admission for groups?

Discount tickets are available for groups of 15 or more. You may visit the Groups page, or call (210) 697-5241 for group information. Don’t forget to call for special large group rates for 100 or more. Annually, we host hundreds of groups from businesses, schools, unions, churches and social organizations. You must book in advance.

View Groups Page

How can I call Customer Support?

We provide 24×7 technical support for our online store at (407) 261-4290. Our eCommerce technical support team can ONLY help you complete a purchase and CANNOT provide ANY assistance with Memberships, refunds, events or park merchandise (if you ask them to help with anything other than online purchases they will ask you to contact the park directly).If you need to contact us about your Membership, please visit membership support center. If you need assistance with anything else, please visit our

Contact Us page.

Membership Support Center

How can I look up my receipt or reprint my Print-N-Go order?

To look up your receipt, enter the last four digits of your credit card number and your 10-digit telephone number. Once your receipt is shown, you can click the link to reprint your Print-N-Go order.

How can I purchase more than 10 Season Passes?

To order more than 10 Season Passes, please call (210) 697-5241.. 

How do I get my season passholder coupon book?

Visit the Pass Holder online portal to view all the available offers. https://mypass.sixflags.com/

How do I print my tickets at home?

Print-N-Go technology allows you to print your tickets from your computer printer and use those tickets at the park. Skip the ticket booth. Go straight to the gate! You must assign the name of the ticket holder to each Print-N-Go ticket before printing your tickets. You will be asked to register each ticket after the purchase is complete by clicking on the Print-N-Go logo on the order confirmation screen. If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s). For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

What methods of payment does Six Flags accept?

Six Flags Fiesta Texas accepts Discover, Mastercard, Visa and American Express credit cards. Mobile payments, Google and Apple Pay, are also accepted. Our online store also accepts PayPal.

Can I pick up my order at the park?

A “will call” option is not available at this time. However, for Print-N-Go tickets only, if you are unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. A replacement fee will apply. You will need to bring the following: The credit card used to purchase these tickets. Photo ID Your email receipt or your order confirmation number. If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets. A replacement fee will apply. You can also display the individual ticket barcodes on your mobile device and scan tickets at the turnstiles without a need to print physical tickets.

Do tickets have an expiration date?

Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season. They are No Refunds or Exchanges if you do not attend your specific dated ticket.

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