Be Safe. Have Fun.
You come to Hurricane Harbor Phoenix to enjoy water thrills and chills for the whole family. While you focus on fun in the sun, we’re focused on your safety. If you can’t find the answers here, feel free to download our Guest Accessibility Guide, email us at [email protected], or stop by Guest Relations near the main gate.
We work closely with the manufacturer of each of our rides and our policies incorporate the manufacturers’ guidelines as well as the requirements of the Americans with Disabilities Act. We hope that our Guest Accessibility Guide will help Guests make the best choices to ensure a safe, comfortable and convenient experience at the park. If, at any time, Guests need additional assistance or a further explanation of our policies and guidelines, they should feel free to ask any Team Member.
While all amusement attractions have associated risks, certain individuals are at increased risk for injury from these attractions. Carefully evaluate each attraction to determine if you or members of your party can safely participate. We reserve the right to deny access to an attraction to anyone who we feel may not be able to safely experience the attraction or may be a hazard to other participants.
A Safety Guide sign is posted at every attraction entrance. These signs provide height requirements, health restrictions, ride ratings, ride accessibility, and special instructions regarding the attraction. Please review these signs prior to accessing the attraction and ensure to follow all instructions provided. Our prime consideration is the ability of a person to endure the dynamics of the ride without risk of injury to himself, other guests, or park personnel.
Guests with casts and braces will be restricted from participating on attractions where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most water slides. We suggest you delay your visit until the cast is removed. Casts and braces with exposed metal parts are not permitted on any attractions.
Guests with prostheses which do not have any exposed metal parts are generally permitted on all waterpark attractions. Please consult with a member of management prior to riding to ensure that you have safe riding experience.
Service animals are welcome at Hurricane Harbor Phoenix.
A service animal is defined as a dog that has been individually trained to perform tasks for a person with disabilities. Service animals must be controlled with a restraining device and must display appropriate behavior at all times while on our property. There is a limit of one service animal per guest.
We are not permitted to take control of your animal service.
Service animals are not permitted in water attractions, wet decks, wading pools or rivers.
A water wheelchair is available for guests requiring additional assistance. The water wheelchair may be used by multiple guests on the same day. Use of the water wheelchair is on a first come, first served basis. Pool lifts are available at Adventure River and Paradise Island.
Private restroom facilities for guests needing the assistance of another guest are located near the main gate and at The Adventure River entry. Wheelchair accessible stalls are located at all restrooms.
Height requirements and specific rider instructions are posted at the entrance to each attraction. Height measurements are taken in bare feet.
Many of our attractions have height requirements that allow a guest under that requirement to participate with a Supervising companion. A Supervising Companion is a Companion who is at least 54” in height and approximately 14 years of age, who meets all other criteria for riding, and who will assist their companion in complying with safe participation instructions.
The supervising companion must be seated next to the guest who needs accompaniment and can accompany one participant. The exception to this is at Hurricane Bay, Adventure River, and Paradise Island where a Supervising Companion may accompany two participants.
A Hand-held infant is a child who is unable to walk to the attraction independently or maintain independent seated postural control and will only be able to participate on the following attractions with a supervising companion: Hurricane Bay, Adventure River, and Paradise Island
Guests who are pregnant may participate in Hurricane Bay, Adventure River, and Paradise Island.
Due to manufacturer requirements, guests of larger size (in terms of height, weight, and/or proportions) may not be accommodated on some of our attractions. Maximum (and minimum) weight limits can be found under the individual attractions in the Guest Accessibility Guide and on the Safety Guide Signs at the entrance to attractions with restrictions. Red light/green light scale systems are used at weight sensitive attractions. Guests who exceed the weight requirement will not be permitted to ride. Scales are used at Mammoth Falls, Big Kahuna, Bahama Blaster, and Tornado
Frequently Asked Questions