Hurricane Harbor Phoenix is committed to providing all of our Guests with an enjoyable visit. Guests with disabilities are encouraged to visit our accessibility guide for detailed information on the requirements of each attraction, along with the programs that Hurricane Harbor Phoenix offer. 

• Appropriate swimwear is required. Guests are not permitted to enter waterpark attractions wearing thongs or transparent bathing suits, regular shorts (including khaki and cargo styles), long pants, street clothes, cut-off shorts, or denim. We reserve the right to determine the appropriateness of swimwear. 
• Guests wearing bathing attire with metal buttons, rivets, zippers, or snaps will not be permitted to ride Anaconda, Bahama Blaster, Mammoth Falls, Big Kahuna, Wahoo Racer, Bonzai Pipelines, Splash Island, Splash Water Beach, Tornado, Typhoon Twister, and Serpentines. 
• Footwear is not permitted on Hurricane Harbor Phoenix attractions. Aqua socks and aquatic style footwear are permitted on all Hurricane Harbor Phoenix attractions. 
• Guests requiring special accommodation should speak to a member of the Aquatics management team. Due to attraction manufacturer requirements, some riding restrictions may apply. 
• All Guests who require a diaper are required to wear a swim diaper or a diaper specifically designed for aquatic use.  
• If you do not have appropriate swimwear, swimsuits and other aquatic gear may be purchased at Trade Winds. 
• As a general rule, when visiting Hurricane Harbor Phoenix, Guests should avoid clothing that may be considered inappropriate for our family-friendly environment.  Clothing and visible tattoos that depict violence, nudity, vulgarity, or discriminatory language or graphics are prohibited.  

Our Aquatics Staff are here to ensure that you have a safe and pleasant visit. First Aid and waterpark supervisors are available throughout the area should you have any questions or need assistance. Please follow all lifeguard rules and instructions, but do not talk to or distract lifeguards while they are on duty. 

Relax and enjoy the privacy of your own private cabana. These cabanas provide you with a fantastic place to escape the crowds and rest when needed. A limited number of exclusive cabanas are available each day and often sell out. For more information and to reserve your cabana, please visit the Cabana Information Page.

First Aid is located at the front of the park. Emergency Medical Personnel are on duty during all waterpark operating hours. If you need any assistance during your visit, do not hesitate to stop by First Aid, or notify the nearest lifeguard. Our team would be happy to assist. 

Hurricane Harbor Phoenix provides a full day of fun in the sun! To make the most of your day, be sure to drink plenty of water in order to avoid heat exhaustion. A drinking fountain is located near all restrooms. There are also multiple drink stand locations available throughout the waterpark. Don’t forget to apply sunscreen frequently throughout the day. If you happen to forget your sunscreen, Trade Winds has sunscreen, hats, and sunglasses available for purchase. 

To ensure the safest experience for all Guests during their visit, the following rules are in effect. We appreciate your cooperation in this regard. 

• Attractions may have specific height, weight, and safety requirements. Please refer to the Safety Guide sign posted at each attraction to make an informed decision as to whether the attraction is right for you. 
• Please refrain from running, horseplay, and other boisterous activities. 
• Glassware and similar material with a tendency to shatter on impact are not permitted in Hurricane Harbor Phoenix. 
• For safety reasons, diving is not permitted at any attraction. 
• Hurricane Harbor Phoenix is a smoke-free environment. 
• Keep an eye on your young children. Children should not be left unattended at any time. 
• Please secure all loose articles, including hats, glasses, and jewelry when riding. Cameras, cell phones and video recording devices may not be used on any slide or in any changing area or restroom. 
• Water toys and inflatable assists are only permitted in Paradise Island, Splash Water Beach, and Hurricane Bay. Whistles are not permitted in Hurricane Harbor Phoenix. 
• Masks and snorkels are not permitted on any water attraction. 
• Hearing devices or any other electronic devices may be damaged by water. Please take the necessary steps to protect such items. 
• According to crowd size, time at the water attractions and access to (Hurricane Harbor Phoenix) may be limited. 

Inner tubes are available free of charge at each attraction that requires a tube in order to ride. Inner tubes must remain at the attraction after riding. You may use a provided tube once, then hand it to the next person in line. 

For your convenience, lockers are located next to the main entrance to the park. Various locker sizes are available for personal belongings. Locker rentals are automated and may be paid using Credit and Debit Cards. The lockers work with electronic pin codes and will allow unlimited access throughout the day. Locker access is available until Hurricane Harbor Phoenix is closed for the evening. All lockers will be cleared out each night when Hurricane Harbor Phoenix closes. Hurricane Harbor Phoenix cannot be held responsible for lost or stolen items.

Life jackets are available for use throughout Hurricane Harbor Phoenix. Life jackets are complimentary and are available to any guest wishing to use one. Children, first-time swimmers, and weaker swimmers are encouraged to wear a life jacket. Some attractions require Guests below a specific height to put on a life jacket before participating in the attraction. Aquatics staff and lifeguards reserve the right to impose the use of life jackets as needed. For specific attraction requirements, please visit our accessibility guide.  Guests are permitted to wear their own life jacket; however, it must be Coast Guard approved.    

In an effort to provide a safe and enjoyable waterpark experience for our Guests, Hurricane Harbor Phoenix routinely utilizes training exercises to improve our lifeguards’ skills and vigilance. These exercises will occur during normal operating hours and may consist of the following: submersible water manikins, the use of video surveillance equipment, internal and external audits, active/inactive water rescues and/or first aid scenarios. 

If you happen to lose an item or leave an item behind while visiting, please drop by Guest Services. If you’ve already left the park, please fill out a lost and found form.

All guests may bring one (1) unopened bottle of water or an empty, refillable water bottle (maximum 2 liters) into the water park.  Guests may refill their water bottles at the multiple water fountains located throughout the water park, including near the Main Entrance, Paradise Island, and River Restrooms.

Guests may not bring any other outside food, beverages, or coolers into the water park.  The water park will accommodate guests with dietary and medical restrictions and will permit special food items, baby food, or formula into the water park provided they are in non-glass jars or bottles.

Food Allergies 

Guests who suffer from sensitivities or life-threatening allergies may bring food into the park if they do not feel comfortable with the menu options available.  In this case, the food must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7×8 inches) and one snack to accommodate their visit (such as a piece of fruit, or a fruit bar, or a snack that fits in a sandwich bag).  One small soft-sided cooler may be brought into the park to carry these items.  No outside beverages are permitted.  Please see Security at screening to receive a medical sticker.